Christine turns complex,
cross-team risk into durable systems.
Staff Technical Program Manager with 12+ years leading AI/ML platforms, cloud infrastructure, and mission-critical program delivery across fintech, media, and real estate tech (Intuit, OpenTable, 20th Century Fox, Realtor.com), including startup acquisition, integration and growth. At Intuit, Christine drove AI transformation at scale, building agentic workflows and multi-agents, and leading AI adoption across the PMO community. A practitioner who's shipped AI at scale and can help you do the same, faster and with less risk.
Open to TPM, Ops and AI Transformation roles — Portland Oregon / Remote.
Career
Where I run programs without formal authority — replaced with governance, feedback loops, and a high bar for quality.
Intuit
Led a portfolio of 2 L1's and ~80 initiatives, driving strategic planning, roadmapping and program execution.
Also led an AI concierge rollout for 500 new retail stores ($146M in revenue), the QuickBooks/TurboTax GenAI routing program ($11M saved), and the Active/Active Amazon Connect Resiliency program (3x faster DR) — through Intuit's retail expansion and peak tax season.
Developed the program framework and risk management, scaling operations across 5 TPMs spanning platform and business teams — later reused for the OpenAI/TurboTax integration, shipped 0→1 in two weeks.
AI Transformation Scaling AI Adoption Across Intuit's PMO Community — 40 Champions Trained, 300 PMOs Influenced
PMO · Global Velocity Champions Network
Intuit's PMO community had no structured path to build hands-on AI fluency, even as AI tooling moved fast.
I led a grassroots AI transformation effort for the PMO community — no mandate, no budget, just a network I built myself.
I trained 40 global "velocity champions" in prompt engineering and AI agent-building with Gemini Gems and Claude Code, ran office hours, and stood up a "tech crunch" learning community.
Scaled hands-on AI fluency across Intuit's PMO community into a self-sustaining culture of experimentation.
AI / Retail AI Concierge for 500 New Retail Stores — $146M Revenue
AI/Product · Retail Operations
Intuit was opening 500 new retail stores and needed an AI concierge to support customers at scale.
I led delivery of the AI concierge, coordinating AI/Product and Retail Operations across all 500 stores.
I drove the plan from concept through nationwide rollout, aligning the AI/Product roadmap with each store's launch timeline.
Unlocked $146M in revenue across the 500 new stores, attributed to new customer starts driven through the concierge.
GenAI QuickBooks/TurboTax Virtual Expert Platform — GenAI Routing — $11M Saved
Engineering · Product · ML
Support routing was rules-based and inefficient, causing long waits and misrouted cases during peak tax season.
I drove a GenAI-powered attribute-based routing initiative to improve match accuracy and cut cost-to-serve.
I built the delivery plan with Engineering and Product, then set up a feedback loop: weekly metrics reviews, rapid ML iteration, and a clear escalation path for underperforming rules.
Delivered $11M in efficiency, measured as the cost reduction from improved average handle time across routed support cases — the feedback loop became the template for the OpenAI/ChatGPT TurboTax integration, shipped 0→1 in two weeks.
Resiliency Active/Active Amazon Connect Resiliency — 3x Faster RTO
Platform Engineering · AWS ProServe · Analytics
Intuit's contact center ran active/passive across B2C, B2B, and CXM Salesforce, with a 15-minute RTO — too slow for customer-facing support during tax season.
I owned the redesign to active/active, coordinating Platform Engineering, AWS ProServe, and Analytics with no formal authority over any of them.
I restructured five workstreams — CTI adapter upgrade, Amazon Connect Global Resiliency, Global Failover DR fix, and DynamoDB Global Tables migration — under one DACE governance model, with quarterly GameDay DR simulations to pressure-test failover live.
Cut RTO from 15 to 5 minutes — a 3x improvement for a system supporting millions of customer interactions.
OpenTable
Launched OpenTable's Delivery product from concept through go-to-market, opening a new revenue stream for restaurant partners.
New Revenue OpenTable Delivery Product Launch
Product · Engineering
OpenTable's core business was reservations — it needed a new product line to capture delivery demand.
I led the program to build and launch OpenTable's new Delivery product.
I coordinated Product and Engineering to scope, build, and ship Delivery through go-to-market.
Opened a new revenue stream for OpenTable and its restaurant partners.
Native Instruments
Led program delivery for Sounds.com Marketplace and MetaPop.com, driving agile execution for consumer-facing digital products across global engineering teams.
Pricing / Marketplace New Pricing Program for Sounds.com
Sounds.com Marketplace · Product · Engineering
Sounds.com's pricing model wasn't structured to support the marketplace's growth.
I led delivery of a new pricing program for the Sounds.com Marketplace.
I coordinated Product and Engineering to design and roll out the new pricing structure across the marketplace.
Gave Sounds.com a pricing structure built to support marketplace growth.
20th Century Fox
Led the AWS migration of Fox's media cloud assets onto Disney's infrastructure, preserving asset integrity and production continuity through cutover.
Acquisition Fox → Disney Media Cloud Migration
Disney · AWS · Media Cloud Engineering
As part of Disney's acquisition of Fox, its media cloud assets had to move onto Disney's AWS infrastructure without disrupting active productions or losing asset integrity.
I led the technical program to migrate Fox's digital media assets onto Disney's AWS infrastructure.
I coordinated Fox and Disney media engineering, sequencing the migration to preserve asset metadata, permissions, and production continuity through cutover.
Delivered the cutover with production continuity intact — asset metadata, permissions, and active productions carried through without disruption.
Omnia Media
Led agile delivery across distributed LA and Vietnam engineering teams, driving sprint planning and dependency management for fast-moving consumer product teams.
New Product Channel VIP Fan Messenger
Product · Engineering · Twilio · MongoDB
YouTube creators had no direct way to reach their fans outside of platform algorithms and email lists.
I led delivery of Fan Messenger, a new product capability enabling creators to message fans directly via text.
I coordinated the build with Product and Engineering, powered by Twilio for text delivery and MongoDB for data storage.
Gave YouTube creators a direct text channel to reach fans, independent of platform algorithms.
Realtor.com
Migrated TigerLead from Zendesk to Salesforce after Realtor.com's acquisition, integrating it with Realtor.com's CRM and training Customer Service, Marketing, Sales, and Engineering on the new system.
Integration TigerLead Acquisition Integration — 4 Teams Onboarded
CRM · Sales Operations
After acquiring TigerLead, Realtor.com found its operations still running on Zendesk — disconnected from the Salesforce CRM.
I led the migration of TigerLead off Zendesk and onto Salesforce, integrating it with Realtor.com's CRM.
I configured the Salesforce workflows and trained Customer Service, Marketing, Sales, and Engineering on the new system.
Migrated TigerLead to Salesforce, integrated it with Realtor.com's CRM, and got four teams live on it.
Leadership & Certifications
Earlier, supervised teams of 20 in customer service and manufacturing at Bobrick, and project managed the relocation of a factory from California to Tennessee, including inventory, machines, and personnel.